Welcome to the official FAQ for GiGsters Academy. If you can't find the answer you are looking for, please drop us an email to knowledge@gig.com and we will add it to the list. You also might want to check out the tutorial video to get you started.
You need to login with your username because the system does not allow to login with your email address at this point in time. However, we are looking into the option to use SSO in the near future.
In order to complete your account registration, you will receive an automated email from GiGsters Academy which contains your activation link. Once you have clicked the activation link, your account will be activated. This will NOT be the case, if you have entered an invalid email address during your registration. Please ensure this email address you provide is correct.
If you have created your account on GiGsters Academy yourself, you chose your username when you registered. It should look something like this: firstname.lastname. If you can't remember it, you can always use the link provided on the login page.
If you forgot your password, you can always setup a new password by clicking on the Forgot Password link provided on the login page.
Single sign on is something we are striving toward. For the time being, we were unfortunately not granted the technical resources for this to happen from launch, but we will keep this in mind for future updates to the Academy.
The points reflect your learning progress. They are not related to any OKRs.
Not yet, but we are looking into this option.
In order to complete a course, you need to make sure to go through all units, including mandatory material, e.g. documents or videos.
It is vital, to click the complete button underneath each unit or document, so that the system marks it as complete.
In order to complete this Responsible Gaming course, you will have to pass the final test with 80%. Should you fail your first attempt, you may give it a second try. If you fail your second try as well, we will organize a mandatory classroom session for you, to answer all your questions and help you with areas you were struggling with.
Yes. We are no longer using their services as we have now our own system to keep track of all regulatory compliance. Therefore we need to ensure all employees have successfully completed the AML & RG courses.
All mandatory courses have an expiration date displayed on the course logo.
At the moment there are 3 mandatory courses available which every employee has to complete:
All mandatory courses assigned to you, will expire after 30 days. You will receive a reminder email, letting you know that you have 48 hours left to complete the course.
Only the mandatory courses have a certain number of tries as this is a regulatory requirement. If learners do not pass the quiz the second time, then we organize a classroom training session to make sure that the subject has been fully understood and reply to any questions that they might have.
